Technical Resources
Contact our Technical Team
If you need help using your ResidentSource.com website, please contact our Customer Support Department at 1.888.289.2016 or email us at CustomerSupport@ResidentSource.com. Our specially trained team will assist you in answering any question you might have regardless of the size or complexity. We are here to help you and we look forward to having the opportunity to exceed your expectations.
Lead Manager Popup
Overview
- The Lead Manager Popup is a tool designed to help you manage your prospective resident leads more efficiently. In order for you to be better informed when leads arrive via email, phone or guest card, a small window will appear in the bottom right-hand corner of your monitor.
- Useful information will appear next to the appropriate icon. This information can include phone, email, type of appointment/follow up, lead type source.
- Items appearing in the Popup window are linked to an associated record in the RSC lead manager. They can be accessed directly by clicking on the item you wish to view.
Instructions for Downloading the LeadAlert Popup to your computer
- Login to your website
- Navigate to the Lead Manager page
- Select the LeadAlert tab in the Lead Manager menu
- Follow installation instructions on the LeadAlert Page
- After downloading the LeadAlert Popup, follow the instructions for use on the LeadAlert Page.
- The first time you use LeadAlert you will need to enter your username and password; thereafter LeadAlert will automatically log you into your website whenever you select an item.
NOTE: LeadAlert is a self installing executable file. You will need to download and install Microsoft’s .net framework 2.0 if it is not currently installed on your computer. The LeadAlert installer will automatically navigate to the Microsoft site so that you may download and run this package should you need to do so. The most commonly used version of the .net 2.0 package is x86. Depending on your hardware configuration you may need to download another version. If you have questions about which version to install please contact your information technology department or our Customer Support Department.
Compliance
ResidentSource.com takes pride in maintaining the highest technical standards. We are advocates of security, data migration, and global web standards. Among others, we adhere to the following established technical standards:
Multifamily Information and Transaction Standard (MITS)
ResidentSource.com is a strong advocate of the Multifamily Information and Transaction Standard or "MITS" and the support and direction they provide to the Multifamily Housing Industry. We highly encourage you to visit the MITS site to learn more about the importance of this standard by linking to www.mitsproject.com
Overview
- Under the umbrella of NMHC's Technology Forum, the National Multi Housing Council, along with the National Apartment Association (NAA), is supporting the industry-wide initiative to establish data standards and extensible mark-up language (XML) architecture to enhance and support the development of systems solutions for the apartment industry. The initiative is called the "Multifamily Information and Transactions Standard" (MITS) project and is open to all interested firms and individuals. A collaborative effort of the apartment industry, MITS is funded by contributions from over 55 companies and receives financial support from NMHC and NAA. To date, the standards initiative has established seven separate transactions-based standards, several of which are used by technology firms and apartment owners and managers.
- In recent years, the merits and need for a standard set of data definitions and software protocol to integrate these standards has been debated. Not until late January 2002 did enough apartment industry executives reach a consensus to initiate a standards initiative. Industry executives that participated in the discussions included representatives from apartment firms, management companies, systems providers, credit and resident screening companies, Internet service providers, consultants, and others.
Need For A Data Standard
The need for such a standard is based on several developments including, but not limited to:
- The growing uses of systems applications.
- The growing interest of apartment firms to migrate from existing DOS-based distributed software products to manage and perform property oversight to web-based systems.
- The need to improve the conversion from the older DOS-based to the web-based products.
- The need and desire to integrate a wide variety of application solutions.
- The need to facilitate the transmission of data and information.
"A single data standard will enable apartment firms to improve their operations and reduce their costs by making systems integration and data exchange technologies more effective and efficient. Many apartment firms are seeking to upgrade their systems from older generation stand-alone DOS systems to an integrated web-based platform. These new web-based systems greatly expand operations at the property-level and improve overall portfolio management. These systems solutions bring new and improved overall operations efficiency to the industry in a cost-effective manner. Converting from the old DOS-based operating systems requires converting years and even decades of data to meet the new integrated system platform. This conversion is a prime example of how data standardization could better enable greater functionality for apartment firms by easing and improving the conversion process." - National Multifamily Housing Council®, www.mitsproject.com
PCI, CISP and SAS 70 Compliance
Our chosen electronic payment processor, RentPayment, is PCI level 1, CISP and SAS 70 compliant. This program is intended to protect cardholder data-wherever it resides, ensuring that members, merchants, and service providers maintain the highest information security standard.
W3C Compliance
"The World Wide Web Consortium (W3C) is an international consortium where Member organizations, a full-time staff, and the public work together to develop Web standards." Its mission is "to lead the World Wide Web to its full potential by developing protocols and guidelines that ensure long-term growth for the Web." For additional information, please visit W3C at www.w3.org.
Cross Browser Compliant
Our sites are compatible with Internet Explorer 6, the latest release, Internet Explorer 7, and Mozilla Firefox 1.5+ for Mac and Windows.
Secure Sockets Layer
A protocol developed for transmitting private information via the Internet. SSL is a cryptographic system that uses two keys to encrypt data: a public key known to everyone and a private or secret key known only to the recipient of the message. ResidentSource employs SSL on its sites and provides SSL certificates for its customers to ensure the security of transactions across its system.
User Documentation
ResidentSource offers on-board contextual user documentation. In addition, you may download a copy of the RSC user manual in PDF format by clicking on the link above. You must have a copy of Adobe's free Acrobat reader. If you do not have one you can download it from: Adobe.com.
